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Return & Refund Policy – Allure Clothing UK
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
In the same condition that you received it
Unworn or unused
With original tags attached
In its original packaging
Accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
Email: Support@allureclothinguk.shop
If your return request is approved, we will provide you with return instructions and details on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Return Address
All approved returns should be sent to the following address:
SERAVELLE LTD
Suite 6603 Unit 3a,
34-35 Hatton Garden, Holborn,
London, United Kingdom, EC1N 8DX
Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is faulty, damaged, or incorrect.
If you have any questions regarding returns, please contact us at:
Support@allureclothinguk.shop
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect. We will assess the issue and work to resolve it as quickly as possible.
Non-Returnable Items
Certain items are not eligible for return, including:
Custom-made or personalised products
Personal care or beauty products
Items marked as final sale or discounted
Gift cards
If you are unsure whether your item is eligible for return, please contact us before making a return request.
Exchanges
The quickest way to receive the item you want is to return your original item (subject to approval) and place a new order separately.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. Please note:
Refund processing times may vary depending on your bank or payment provider.
It may take up to 14 days for the refunded amount to appear in your account after it has been processed by us.
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